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Refund policy

Effective October 29, 2026

This policy applies to orders placed directly at utopia.com, sold by Utopia Brands Inc. If you bought from another retailer or marketplace, that seller's policy applies. Nothing in this policy limits rights you have under applicable law.

Questions? Email customerservice.us@utopia.com or call +1 646-213-0007, Monday to Saturday, 9:00 AM–6:00 PM ET.

1. Returns: 365 days

You can return an eligible item within 365 days of delivery. There's no restocking fee.

To qualify, the item must be:

  • Unopened: in its original bag or packaging, which has not been opened. Or, for clothing and other tagged items: with all original tags still attached, and unworn and unwashed.
  • Unused, undamaged and unaltered, with every piece of a set or multipack and all included accessories.

Once the bag or packaging has been opened, or the tags have been removed, the item can no longer be returned for a change of mind. This doesn't affect items that arrive damaged, defective or incorrect (section 2).

2. Damaged, defective or incorrect items

If an item arrives damaged, is defective, is missing parts, is not as described, or isn't what you ordered, tell us as soon as you find the issue, and within 365 days of delivery. We may ask for photos. For a confirmed issue, we'll send a replacement or a refund, and we'll cover the return shipping. A genuine fault that appears during normal use is assessed even after this period, as required by law.

3. Who pays return shipping

  • Damaged, defective, incorrect or not-as-described items: free. We provide a prepaid label.
  • Change of mind (you no longer need it, ordered by mistake, size, color or preference): we provide a prepaid label, and its cost (the carrier's charge for your return) is deducted from your refund. We confirm the amount before you send the item.

4. What can't be returned for a change of mind

  • Items with a price under $10.00 (the price you paid for the item, after discounts). These are final sale, and the 365-day return doesn't apply to them.
  • Items whose bag or packaging has been opened, or whose tags have been removed.
  • Used, washed, altered, damaged or incomplete items.
  • Items returned after the 365-day window.
  • Certain personal-care products, such as razors, marked "Non-returnable" on the product page and at checkout.

Sale items can be returned under the same rules. Any item that arrives damaged, defective or incorrect, whatever its price, is always covered under section 2.

5. How to start a return

  1. Email customerservice.us@utopia.com with your order number, the items you want to return and the reason. For damaged, defective or incorrect items, include clear photos of the item and its packaging.
  2. Wait for our return authorization. We'll email you a prepaid return label and instructions. Please don't send anything back before you receive them.
  3. Pack the item securely in its original product packaging and ship it using our label. Keep your drop-off receipt and tracking number until your return is resolved.

Send returns only to the address on the return label we provide.

6. Refunds

  • We inspect your return and email you the outcome. Approved refunds are processed within 15 business days after the item reaches our return warehouse. Your bank or payment provider may need a few extra days to post it.
  • Refunds go to your original payment method. If you paid with more than one method, we refund each in proportion to the amount paid with it. Store credit is never used instead of a refund without your agreement.
  • Refunds reflect the price you paid after discounts, with taxes adjusted. Standard shipping is free, so there's no delivery charge to refund. For approved damaged, defective or incorrect items, any shipping charges you paid are refunded.
  • If a return doesn't qualify, we'll explain why and send the item back to you at no charge. We won't dispose of it without telling you first.

7. Exchanges

We don't offer direct exchanges. If you'd like a different size, color or item, return your purchase under this policy and place a new order. The new order is paid for separately and doesn't wait for your refund.

8. Cancellations

Orders are sent to our fulfillment center quickly. Email us as soon as possible if you need to cancel; once an order has shipped, it can't be cancelled, but you can return it under this policy.

9. Misuse of returns

We may limit returns or future orders where we reasonably identify abuse, such as empty parcels or returning a different product. Frequent returns that follow this policy are not abuse.